Refund Policy

At A Mama’s Apothecary, all of our products are lovingly made in small batches to ensure the highest quality and freshness.

 

Due to the nature of skincare—especially products made with natural ingredients—we are unable to accept returns or exchanges. This policy is in place because natural products are highly sensitive to contamination, storage conditions, and individual handling, which could compromise their efficacy and safety for resale.

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We strongly encourage you to reach out to us with any questions or concerns about a specific product before placing your order. Our team is always happy to assist in helping you choose the right products for your needs.

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Please note that A Mama’s Apothecary does not offer refunds or exchanges unless an item arrives damaged or broken. If this occurs, kindly email a photo of the damaged item(s) to amamasapothecary@gmail.com within 24 hours of receiving your package. We will gladly replace the item for you.

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For further details on our products, their uses, and ingredient profiles, please visit our blog section where we share in-depth insights and tips on making the most of your natural skincare journey.

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Shipping Policy – Domestic & International:

We are not responsible for lost or stolen packages, or parcels not collected from Australia Post. Please ensure your shipping details are accurate and packages are promptly retrieved to avoid issues.

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Thank you for choosing A Mama’s Apothecary, and we appreciate your understanding and support for small-batch, natural skincare!